Returns & Exchanges

At Troll and Toad, we want you to love your fashion finds, which is why we offer a 30-day return window for items in their original, unworn condition with tags attached. Whether the fit isn't right or you've changed your mind, our streamlined process ensures your satisfaction is always our top priority.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order containing the items you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Items

  Securely pack the unworn apparel in its original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your portal to the outside of your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.